Many people who begin using their first web hosting account, or change companies, typically have questions with regard to how specific things are done or face obstacles when setting up various things like emails, website settings, etc. For this reason, lots of hosting companies have compiled documentation with the most popular questions and problems in order to help their clients obtain information quickly and seamlessly. Consequently, the customer service team representatives can focus on real issues that certain clients may be encountering, since the solution for the minor things will already be available on the web and customers will be able to cope with them without touching base with the client service team. Having elaborate documentation is rather important, particularly for new users without any prior experience whatsoever, because the web hosting service involves a ton of features and many people can get confused about what to do. A good information repository can both help you accomplish the procedures that you wish and find out how the hosting service functions in general.
Extensive Online Documentation in Web Hosting
Our web hosting plans come with an in-depth knowledge base where you can find information about all the challenges that you might possibly experience and their solutions. You can get to know how to create and manage an electronic mailing list, how to use an .htaccess file, or how to proceed if the settings of your mail client are accurate, but nevertheless you are unable to send email messages, for instance. We have tried our best to be as comprehensive as possible and to encompass all possible options in order to save you time and to offer you different solutions for every problem. The knowledge base comprises educational articles as well – both generic ones about the hosting service as a whole, and more specific ones, which will help you get familiar with the features and functions of the Hepsia hosting Control Panel. You can find relevant articles about specific features and functions in every section of the Control Panel, whereas if you want to check the full article list, you can go to the Help section.
Extensive Online Documentation in Semi-dedicated Hosting
Our semi-dedicated servers include an extensive online article archive where you can find any info that you might require about our web hosting services or about the Hepsia Control Panel that we’re using. We’ve compiled it based on the feedback that we’ve acquired from our clients over the years and, hence, our articles touch upon particular issues that you may encounter and suggest the fastest means of correcting them, for instance getting a 500 Internal Server Error message or not being able to send emails from your computer even though you have the correct outgoing mail server settings. The articles are available in each single section of the Control Panel and you can consult them at any given time. They can help you enhance your knowledge not only about our platform, but also about the web hosting service as a whole, as they offer detailed guides and general info such as what cron jobs or file permissions are.