Being able to contact your web hosting supplier any time you have any questions or experience any issues is quite important and how fast they will answer back and take action is often essential, in particular when your web site is business-oriented, as longer downtime can often mean losing potential customers. The support options are also an easy way to distinguish genuine suppliers from resellers. The second generally respond just to e-mail messages or support tickets and you'll need to wait for a day or maybe more to receive a reply. In case your problem needs a couple of responses, you may end up losing a few days in order to have a basic problem fixed. When you use the services of a genuine and trustworthy hosting supplier, you'll be in a position to get in touch with the support at any moment and receive a quick reply whatever the problem or the question is - customer, pre-sales or tech one.
24/7 Customer Support in Web Hosting
All our Linux web hosting
come with 24/7/365 pre-sales, customer and technical support, so regardless of whether you are inquiring for our web hosting solutions well before you make a purchase or you're a current customer and you have any kind of question or some problem, you will be able to contact us any time, which includes weekends and holidays. We have many channels to get in touch with us - a couple of phone lines globally for your convenience as well as live chat support for billing, pre-sales and general questions; email messages as well as support tickets for more complex matters or any matters which require longer time to investigate and fix. In contrast to many other website hosting suppliers, our trouble tickets come with a warranted max response time of just one hour, which means that regardless of what your issue is, it'll be resolved on time and you will not waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server
that you select, you'll be able to reap the benefits of our 24/7 technical support services even on official holidays. All of your websites will be available all the time and so will we. With various communication options, you will be able to pick the optimal way to contact us and learn more about our services if you don't have an account yet, or get support in case you're already one of our customers. You will be able to give us a call, start a chat with a live agent, send an email or open a support ticket from the Help section of your Hepsia web hosting Control Panel. The previous two options feature a one-hour response time warranty, even though it hardly ever takes more than 20 mins to get assistance no matter the complexity of the issue. With our customer and tech support services, we will be there for you whenever you need us, not several days later.
24/7 Customer Support in VPS
In case you buy a virtual private server
from us, you can use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing matters, you'll find a couple of local phone numbers in the United States, the United Kingdom and Australia plus a live chat service. If you're a current customer and you require assistance with a technical issue which requires longer time to investigate or resolve, you are able to open a support ticket from your billing account or you will be able to send an e-mail message and we will handle the trouble and send you a reply within the hour. The response time is warranted 24/7, which includes weekends and holidays, but for the vast majority of issues it takes no more than half an hour to get assistance. Our support service covers your VPS plus all the pre-installed software it features, so if you'd like to have help with third-party software, you will be able to check the optional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Hosting
With a one-hour max reply time guarantee, you will benefit from lightning-fast support when you order a dedicated server
from our company. Our customer and technical support teams are accessible 24/7/365, so any time you open a support ticket through your billing account or you send an email message about any issue with your server or the pre-installed software on it at any time of the day, you'll have a response within 1 hour, even during holidays. Our ticketing system is the more suitable option in case the matter involved needs longer time to be resolved or when it needs to be sent to our admins, as it's far more convenient to keep track of the communication sent on both sides. For general, sales and billing issues/inquiries, you'll be able to phone us or talk to a live representative employing our chat service. If you include the Managed Services upgrade to the server plan, our admins will also support you with third-party software installation and troubleshooting and just like the basic support, this service is available 24/7 as well.