If you have purchased a web hosting plan and you have some inquiries associated with a given function/feature, or if you’ve chanced upon some challenge and you require help, you should be able to touch base with the respective client service staff. All hosting providers use a ticketing system regardless of whether they offer other means of contacting them apart from it or not, due to the fact that the very best way to tackle an issue most often is to post a ticket. This type of correspondence makes the replies sent by both sides easy to follow and enables the customer service team representatives to escalate the case in case, for instance, an admin needs to become involved. Most often, the ticketing system is not directly linked to the hosting space and is part of the billing account, which goes to say that you’ll have to use no less than two different accounts to touch base with the technical support team and to actually manage the hosting space. Incessantly switching between different accounts could sometimes be a headache, not to mention the fact that it takes quite a bit of time for most web hosting providers to reply to the ticket requests themselves.
Integrated Ticketing System in Web Hosting
The ticketing system that we are using for our Linux web hosting
isn’t separate from the web hosting account. It’s included in our all-inclusive Hepsia hosting Control Panel and you will be able to visit it at any given time with just several mouse clicks, without ever leaving your hosting account. The ticketing system includes a quick-search field, which will help you track down the status of any ticket that you have sent in the past, in case you need it. Additionally, you can see knowledge base articles that belong to different problem categories, which you can pick, so you can learn how to deal with a given issue before you actually open a ticket. The response time is no more than 60 minutes, so you can obtain prompt assistance at any specific time and in case our support staff suggests that you do something within your account, you can do it immediately without logging out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we use is built into the Hepsia Control Panel, which we’ve created for our semi-dedicated hosting packages
, which suggests that you won’t require a separate platform to get in touch with our client support team – you can do this on the spot if you confront a problem. Opening a new ticket takes a few mouse clicks and finding an older one is just as easy. Using our smart search filter, you can swiftly find any ticket that you have already submitted. You can post a ticket whenever you like since our client support team members are at your service night and day and respond within the hour, even though it rarely takes that much to get assistance. With Hepsia, you’ll have everything in a single location and you can forget about needing to log in and out of two or more platforms to resolve a simple problem.