A live chat is a real-time way of communication between a website hosting company's support crew and its clients. It is an efficient method to receive some info about the web hosting services or have some problem resolved as you are speaking with a live agent. The advantages of using a real-time chat service rather than calling or opening a trouble ticket are the low possibility of mistakes at the time you exchange info such as usernames or domain names, the faster response time since the communication is real-time and the fact that you don't need to stay on the chat all the time - you are able to do something else entirely while the agent examines the issue in question. Also, you'll be able to be a part of a live chat room from any kind of computer which is connected to the Internet, avoiding the telephone fees that you will need to pay in case you're calling to another country.
Live Chat Support in Web Hosting
We provide a live chat support service for all Linux web hosting that we offer and we can assist you with almost everything live. If you don't have an account with us yet, we can provide you with more details about the packages so as to help you to get the most appropriate package. In case you are an active client, we will be able to help you with any general or billing matter and also with plenty of common technical matters, for example an email address setup in a desktop email client. When you can't give us a call for whatever reason or you are in a country where we don't have a local telephone number, the live chat is the best option to get in touch with us. Of course, some situations need more time to analyze and test, therefore you will need to open a support ticket to our technicians, still, we're able to save you time and assist you with a number of issues on the chat.
Live Chat Support in Semi-dedicated Hosting
The live chat support service that we supply is accessible every single day, even on weekends and holidays. It is the perfect way to find out more about our semi-dedicated hosting packages if you do not have an account yet or to have a problem resolved in case you are a customer and our customer care representatives will help you promptly no matter what time of the day you join the chat. In case you're unsure which plan is better for your websites, in case you need advice whether you need a certain upgrade and how to order it or if you've got difficulties setting up an email account on your computer system, you'll be able to get in touch with us and we'll supply you with the required details right away. The live chat is accessible even after our phone lines go off for the day, therefore if you have an account here, you can rest assured that you will always receive prompt assistance with any kind of question or issue that pops up.