If you ever have any inquiries connected to the web hosting service or if you encounter a problem with your sites, you’ll have to get in touch with the web hosting company’s client support team. It may not make any difference how swiftly they’ll reply if you have a generic enquiry, but an issue such as an ill-implemented software app update, for instance, may result in your site becoming broken or unavailable on the World Wide Web. And the longer you wait for the support team to help you out, the longer the site will be offline. If you offer services or goods online, any downtime will undesirably influence your site and you may lose current or potential clients. Many web hosting providers, chiefly resellers, answer emails and tickets within 24 hours, but in the Internet realm that’s much too long, since customers will hardly ever go back to a site that’s not functioning properly over prolonged stretches of time.
One-Hour Response Guarantee in Web Hosting
With a web hosting from our company, you can just forget about waiting around for hours, or even one whole day, to obtain a reply to a client support ticket or an e-mail. Regardless of when you get in touch with us, we will lend you a hand within no more than 1 hour with any technical or pre-sales queries you might have. As a matter of fact, our real response time rarely surpasses twenty to thirty minutes. As we’re at your service 24/7/365, you will always receive assistance in a well-timed manner and we realize exactly how essential that is in the digital age. Shortly after you contact us, we will respond to your inquiries. In case you encounter any technical issue, we’ll resolve it for you, or we will give you all the required information in case there’s something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our client support team members will be at your disposal at all times and they’ll answer any ticket that you post from our hosting Control Panel within no more than 1 hour. The response time is guaranteed irrespective of whether you’ve got a generic inquiry regarding your semi-dedicated server or you chance upon some difficulty and for most issues you won’t have to wait even that long. No matter what the essence of the issue is or what time it is, we will be there to assist you, as we’re available around the clock to take care of any technical, general or billing issue. If you contact us about anything that’s within our capability, we will sort it out before we respond, which means that you will not have to wait for hours or even days while the problem persists. In case there’s something that you need to do on your end, we’ll supply you with the necessary info – what possible solutions to try out, what steps to take, etc.