If you've ever had a web hosting account in the past or you have dealt with any kind of online service, you probably know from your own experience that for some things it is better to consult with a live person on the phone rather than exchange tickets or email messages. If you want to find out more about a particular service before you buy it or if something small-scale needs to be done, for instance, it'll be far easier and a lot faster to get it done live. If you're able to speak with representatives by phone, it is also very likely that you're working with an actual hosting supplier, not just a reseller. The type of support that you will get on the phone differs between different providers - from common issues to professional technical support. Usually most of the suppliers offer pre-sales assistance and 1st level phone support, while more complicated technical issues are resolved via e-mail or tickets.
Phone Support in Web Hosting
Since we have live phone support 14 hours per day, you'll be able to call us and talk to one of our customer support representatives to learn more about all of the Linux web hosting that we provide and ensure that our servers meet the system requirements for your websites before you purchase anything. For your benefit, we now have telephone numbers on three continents so you will be able to call the one nearer to you - in the United States of America, the United Kingdom or Australia. In case you're already a customer, you will be able to call about general and billing issues, or even about some tech issues. If the trouble is strictly technical or it requires longer time to analyze, you should use our ticketing system, that will enable both you and our tech support crew to monitor the info provided by both sides.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day phone support, you can be certain that there is always someone to help you if you have any questions about the semi-dedicated server plans that we supply. Whether you want to find out more about the packages, you have some billing issue or some general problem, you can call us. Although some more technical troubles could need a ticket so as to give some time to our tech support crew to analyze, we are able to assist you with quite a lot of tech questions over the phone as well, saving you time and efforts. As we have data centers on 3 different continents - in the U.S.A., the UK and Australia, we have local phone lines in all of these countries as well. In case you are in a different country, we have an international number where you'll be able to get in touch with us.