Customer Support Channels
A 60–Minute Response Time Guarantee
All your support requests will be responded to in maximum 60 minutes after the ticket or e–mail is received. If your case calls for additional assistance from a sysadmin, we’ll forward the trouble ticket or the e–mail to the person on duty and we will leave a note to inform you that more time will be needed for discovering a solution. And if you make use of our Administration Services package, all of the services included there will be executed whenever you prefer.
An Excellent Support Service
Our tech support staff will be at your disposal 24/7 if you require help working with our Web Control Panel or with any of the apps that we pre–install on your behalf on the dedicated web hosting server. And if you need assistance tackling all the standard admin tasks on your server, you can make use of the Administration Services package, which includes backup hard drive space, OS updates every week, problem troubleshooting and software installation services, server monitoring and restarting procedures, etcetera.
An Intuitive Help Section
Each Linux dedicated servers hosting package is equipped with our charge–free Web Control Panel, which features a comprehensive knowledgebase plus a set of instructional video tutorials. Whenever you require help working with the Web Control Panel, just push the Videos or Help buttons in the top right corner.