Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • The Help Center section built into your Web Control Panel features a selection of help articles and commonly asked questions. Aimed towards solving any common problem that you may possibly face, they are compiled by our support team of experienced technicians.

  • Top quality support service

  • How–To Video Clips

  • For all of you who’d like to find out how to settle a regularly encountered problem by watching an instructional video, we have added a selection of video tutorials to our Web Control Panel. All the tutorials are very short and simple to follow. They offer you visual demonstrations of various site management techniques.

  • Intuitive help center

  • A One–Hour Response Guarantee

  • Our semi–dedicated servers are backed up by a 24/7 customer support service and come with a 1–hour response time guarantee. Our professional tech support engineers will be online for you night and day and will settle any problem that you could chance upon within maximum one hour after the technical support ticket submission. In most cases, an answer will be given to you within twenty minutes.