1 hour ticket response
We are committed to supplying a prompt and adequate reply to each helpdesk ticket posted by a customer. Our qualified help desk staff members will review your situation and will think of the most effective solution. We offer a 1–hour response time guarantee for all trouble tickets. In reality, our average client support ticket response time has proven to be 20 minutes.
A First–Class Tech Support Service
We’ve got a team of web hosting support technicians who will be happy to reply to all your inquiries every time you need assistance. Most of our tech support team representatives have several years of experience in the Linux web hosting niche, so you can constantly count on swift and detailed answers to your requests.
An Easy–to–Navigate Help Section
To help you find a quick tip on how to use a specific feature, we have integrated a truly user–friendly Help section in your Web Control Panel. You can browse through an enormous collection of web hosting account administration articles and website administration articles, have a peek at the F.A.Q. archive or watch our instructional video tutorials.