Assistance Channels

  • 1 hour ticket response time
  • A 60–minutes Inquiry Resolution Guarantee

  • Our group of professionals will do their best to answer to your service tickets in up to 1 hour. If, however, the difficulty you have encountered requires help from our Admin =Dept,= we are going to forward the ticket to the administrator on shift and will submit a note to tell you.

  • Top quality support service
  • Top–quality Customer Assist Service

  • We’ll be working for you night and day to offer you guidance and customer support and also to assist you with any issue that you may have whilst supervising your virtual server. We will support all pre–configured packages, like your OS, server management panel (with respect to the VPS type) and the Web Control Panel created solely by our developers.

  • Intuitive help center
  • A Descriptive Help Section

  • Each part of the Web Control Panel that comes without charge with your VPS offers an inbuilt collection of articles. You’ll find a group of descriptive how–to articles and a range of step by step video guides that illustrate all the normal web site maintenance responsibilities. You can gain access to them by hitting the Help or Video buttons in the right side of each Control Panel section.