Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • We supply a 1–hour solution warranty with all of our Linux web hosting packages, which means each help inquiry you email is going to be replied to in only 1 hour max. Our support team members have been taught to quickly resolve any case and to offer you well–timed information on any problem that you could have.

  • Top quality support service
  • A Top–quality Support Service

  • It is easy to write to us 24x7x365 with any concern you could have to do with The Host Factory’s products. We now have consultants available most of the time to give you instructions anytime needed. Feel free to use the ticketing system or post a message anytime, alternatively you can grab the telephone or make use of the online chat during business hours.

  • Intuitive help center
  • An Intuitive Help Section

  • We have included a broad knowledge base into the Control Panel so you can obtain handy step by step recommendations whenever you want. Each section of the Control Panel possesses its own contextual help area having a variety of how–to posts. We have also organized educational videos to offer you with a greater visual representation of exactly how to carry out any presented process.